Payment Policy
Effective Date: January 18, 2025
At VexoBikeCare, we strive to provide a secure and convenient payment process for all our customers. This Payment Policy outlines the payment methods we accept, the security measures in place, and the terms and conditions related to processing payments for products purchased on our website vexobikecare.net.
By placing an order with us, you agree to the terms of this policy.
1. Accepted Payment Methods
We accept a variety of payment methods to ensure a smooth purchasing experience. Currently, we accept the following payment options:
- Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: You can choose PayPal as your payment method at checkout, which provides an additional layer of security for your payment.
- Bank Transfers: In some cases, we may accept bank transfers for larger orders or special arrangements.
- Other Payment Methods: Additional payment options may be available depending on the customer’s location and preferences.
Please ensure that the payment method you choose is valid and authorized for use. You are responsible for providing accurate payment information during the checkout process.
2. Payment Processing
All payments for orders placed on vexobikecare.net are processed securely through trusted third-party payment gateways. Your payment information is encrypted using industry-standard SSL (Secure Socket Layer) encryption to protect your data during the transaction process.
Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
3. Payment Authorization
When you place an order, we will authorize your payment to ensure that the funds are available for the purchase. Please note that authorization is not the same as a completed transaction. Your payment will be fully processed only after the order has been confirmed and shipped.
In the event that a payment is declined or an authorization fails, we will notify you via email and give you the opportunity to update your payment details or choose an alternative payment method. Orders will not be shipped until full payment is received.
4. Payment Confirmation
Once your payment has been successfully processed and authorized, we will send a confirmation email with details about your order. This email serves as an acknowledgment of your purchase but does not constitute an acceptance of the order. We reserve the right to decline or cancel orders if there are issues with payment verification or fraud detection.
5. Sales Tax and Fees
Sales tax will be applied to orders based on the applicable tax rates for your shipping location. The sales tax amount will be calculated and displayed at checkout.
In addition to the product price and sales tax, shipping fees may apply. Shipping fees will also be calculated at checkout based on your selected delivery method and shipping destination.
6. Refunds and Cancellations
Refunds for canceled orders or returned items will be issued to the original payment method. Please refer to our Refund and Returns Policy for more information on how to return items and request a refund.
If there are any issues with your payment (e.g., fraudulent activity or chargeback requests), we reserve the right to cancel your order and issue a refund as necessary.
7. Payment Security
Your security is our top priority. We take all necessary precautions to safeguard your personal and financial information. All payment transactions on our website are processed through trusted, secure payment gateways, and we use advanced encryption protocols to protect your data.
We do not store your credit card or payment details on our servers, ensuring that your payment information remains private and secure.
8. Payment Disputes
If you have any disputes related to a payment, please contact us immediately at info@vexobikecare.net or by phone at (315) 519-1848. We are committed to resolving any payment-related issues in a fair and timely manner.