Sales Policy

Effective Date: January 18, 2025

At VexoBikeCare, we are committed to providing a seamless shopping experience with a focus on high-quality products and customer satisfaction. This Sales Policy outlines the terms and conditions that govern the purchase of products from our website, vexobikecare.net.

By purchasing from our website, you agree to the terms and conditions set forth in this policy. Please read this policy carefully before making a purchase.

1. Product Information

We make every effort to provide accurate descriptions and specifications for the products offered on our website. However, we do not guarantee that product descriptions, pricing, or availability are completely error-free. In the event of a pricing error or product availability issue, we will contact you to inform you of the discrepancy and offer an option for resolution, which may include a full refund or exchange.

2. Order Process

When you place an order on vexobikecare.net, you will receive an email confirming the receipt of your order. Please review your order details carefully, as this confirmation email is not an acceptance of the order but simply an acknowledgment that we have received it.

We reserve the right to accept or decline an order for any reason, including issues with payment processing, product availability, or suspected fraud. If your order is declined, we will notify you via email, and no charges will be applied to your account.

3. Pricing and Payment

Prices for products on our website are listed in U.S. dollars and are subject to change without notice. We strive to ensure that the prices displayed are accurate, but errors may occur. In the case of a pricing error, we will contact you to correct the price before processing the order.

We accept various forms of payment, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other Payment Methods (if applicable)

All payment information is processed securely using encryption technology. You agree to provide accurate and complete payment details when making a purchase.

4. Sales Tax

Sales tax will be applied to orders shipped to applicable states in the U.S., based on the current state tax rate. The total sales tax will be calculated and displayed at checkout.

5. Shipping and Delivery

We offer standard and expedited shipping options for domestic orders. Shipping costs are calculated based on the weight of your order and the delivery location. Once your order is processed and shipped, you will receive a tracking number to monitor the delivery status.

Please note that we are not responsible for delays caused by third-party shipping carriers, weather conditions, or other factors beyond our control.

For international orders, shipping costs may vary, and additional customs duties and taxes may apply.

6. Order Cancellation

You may request to cancel your order before it is shipped. To do so, please contact us immediately after placing the order. If your order has already been processed or shipped, we will be unable to cancel it. You will need to follow our return process to request a refund once the item arrives.

7. Returns and Refunds

We offer a 30-day return policy for most products purchased through our website. Please refer to our Refund and Returns Policy for detailed information on how to return items and request a refund.

Refunds will be issued to the original payment method used for the purchase, minus any shipping fees. If your order was damaged during shipping or the product is defective, we will cover the cost of return shipping.

8. Product Warranty

Many of the products sold on our website come with a manufacturer’s warranty. The warranty terms vary by product, so please refer to the product’s documentation for details. In the event of a product defect or failure within the warranty period, please contact us for assistance.

9. Customer Support

If you have any questions or concerns regarding your order, product, or service, please contact our customer support team: