Refund and Returns Policy

Effective Date: January 18, 2025

At VexoBikeCare, we strive to provide our customers with the highest quality products and services. If for any reason you are not satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which we accept returns and issue refunds for items purchased through our website, vexobikecare.net.

By purchasing products from us, you agree to the terms and conditions outlined in this policy.

1. General Return Policy

We accept returns within 30 days of the original purchase date, as long as the following conditions are met:

  • The item is unused and in its original condition.
  • The item is in the original packaging.
  • The item has not been damaged or altered in any way.

Please note that certain products may be excluded from our return policy, including:

  • Personalized or custom items: These cannot be returned unless they are defective.
  • Gift cards: These are not eligible for return or refund.
  • Opened or used products: These items are not eligible for returns unless defective.

To initiate a return, please contact our customer service team with your order details and reason for the return. We will provide you with a return authorization and instructions on how to send back the item.

2. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@vexobikecare.net or call us at (315) 519-1848 to initiate the return. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number. This number must be included on your return package to ensure it is processed correctly.
  3. Packaging the Return: Carefully package the item in its original packaging to prevent damage during shipping. Include all accessories, manuals, and original parts.
  4. Shipping the Return: Ship the item back to us using a trackable shipping service. You are responsible for the cost of return shipping unless the item is defective or the return is a result of an error on our part.
  5. Return Confirmation: Once we receive the returned item, we will inspect it to ensure it meets the return requirements. We will notify you by email when the return is processed.

3. Refunds

Once your return is processed and accepted, a refund will be issued to the original payment method used for the purchase. Please note the following:

  • Refund Timing: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Shipping Charges: Shipping charges are non-refundable. If you received free shipping and the total value of the returned items results in your order falling below the minimum purchase threshold for free shipping, the cost of shipping will be deducted from your refund.
  • Restocking Fees: In some cases, a restocking fee of 15% may apply to returned items, especially if the item is not in its original condition.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will resolve the issue by offering:

  • Replacement: We will send you a replacement item at no additional cost.
  • Refund: If the item is unavailable for replacement, we will issue a full refund for the defective or damaged product.

To process a defective or damaged return, we require photos of the item and packaging to assess the issue.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please initiate a return for a refund and place a new order. If you need assistance in selecting a replacement product, our customer service team is happy to assist you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Opened or used products (unless defective)
  • Sale or clearance items

If you attempt to return any non-returnable items, the return request will be denied, and you will be responsible for the cost of return shipping.

7. Order Cancellations

If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will attempt to cancel the order and issue a full refund. However, once an order has been shipped, it cannot be canceled. In this case, you will need to follow the return process once you receive the item.

8. International Returns

If you are an international customer, you can return items to us within 30 days. Please note that international returns are subject to additional shipping fees, customs duties, and taxes. We recommend using a trackable shipping service, as we are not responsible for lost or damaged international returns.

9. Contact Information for Returns

For any questions or concerns regarding returns or refunds, please contact our customer service team: